• A 1 1/2 day Face-to-face Workshop and a half-day Web-based Workshop for participating managers.
  
  
• An E-learning course that delivers new content as well as exercises and activities to be completed by the participants.
  
  
• A web-based E-measurement system enabling participants to enter performance data and review progress over time.
  
  
• Group coaching calls allowing shared problem solving and support as frontline nurse managers and therapists lead clinicians in improvement work in their own organizations.
  
  

A rapid cycle change format provides learners with short cycles of learning followed by opportunities to test their learning in the field with the nurses and therapists they supervise.